nSupport

Our proactive and transparent approach to providing best in class support and managed services has quickly won the attention and trust of customers in all industry sectors.

nSupport is a customer-specific service level agreement which seamlessly meets with all technical and operational service expectations. nlightnIT nSupport agreements are delivered by experienced and certified technical professionals, each with many years experience providing commercial technical services.

We take Proactive Managed Services to a new level. We allow customers to view the performance of supported systems in real time via our nGauge client portal. Our customers can see in real time the behavior of their systems, help them (and us) understand their operations and ensuring that we demonstrate true value in our client partnerships.

As changing economic times have forced businesses to become more flexible, nlightnIT have structured nSupport to reflect market demands without compromising skills or customer service levels.

Oracle E-Business Suite Support

nlightnIT provides full technical support for Oracle E-business Suite (EBS) implementations. Our UK based technical team provides extensive services that including systems administration, interface management, update and patch management as well as support for key reporting services. All services are delivered as a remote facility and as part of a support model that is tailored to every nlightnIT customer.

We provide end to end proactive monitoring and management of E-Business Suite implementations that form the backbone of our clients business operations. Business functions including (but not limited to) Order Management, Manufacturing, Supply Chain, Finance, Project Planning, HR, and Payroll.

E-Business Suite Support & Managed Service Features

  • 24x7x365 Proactive monitoring and management of key components/processors
  • Monitoring of forms, reports, procedures  & workflows
  • Full end-to-end solution monitoring, performance analysis & technical support
    • Storage / Network / OS / Database / Application Stack
  • Database object management, disaster recovery maintenance, cloning & backups
  • Dedicated technical support for interface management and reporting
  • JVM tuning sizing and management
  • Support for multi-node installations and load balancing
  • Single point of technical escalation
  • Client-side Solution performance dashboard (nGauge)
  • Proactive and preventative maintenance
  • Patching and security management
  • A tailored service level agreement to meet your business needs
  • Continual service enhancements and improvement

Oracle Database Support

Oracle database support is at the heart of what we do, it is where we started from over 30 years ago and remains key to our plans for the future.

We are a leading UK based value-added service provider and Oracle Gold Partner working with customers to continually improve, enhance and add stability to critical Oracle database installations and Oracle-based applications. The availability, performance, and stability of your database infrastructure, whether on-premise or as part of a cloud or hybrid cloud solution, forms the basis of our customer support service.

Our Oracle support services harness real-time proactive monitoring technologies that continually feed critical status information to our 24x7 support team. On average we receive 1 MILLION status updates, per client database, per hour – this allows us to keep your database very healthy and optimised.

The success of a remote Oracle database support service is not just dependent on good supplier skills. It also requires the supplier to understand each customers unique technical and commercial expectations.

nlightnIT work with customers to understand your business as well as the Oracle database installations that are key to its success.

Key Service Components:

  • 24x7 Critical incident management / resolution
  • 24x7 UK support team
  • 24x7 Proactive monitoring and alerting
  • End to end solution performance dashboard (nGauge)
  • Inclusive database administration
  • Performance tuning and optimisation
  • Database backup monitoring & management
  • Disaster recovery support and management
  • Customised database health assessment reports
  • Patch management
  • Database backup restore testing
  • Off-site backup services

Microsoft SQL Server Support

Our database specific practice has included Microsoft SQL Server support from day one. Microsoft SQL Server is a key technology for our clients and we see customer usage expanding rapidly as the product is adopted beneath critical business systems.

We provide services to many organisations in the UK and Europe, operating as their 24x7 hands and eyes to identify and implement continuous database optimisation, administration, and stability to critical Microsoft SQL Server database and instances.

Our entire service portfolio is geared toward proactivity and preventative maintenance which is where we excel. Coupled with a high level of customer service our clients remain well informed every step of the way during their support journey.

To meet with the high expectations of our customers we operate a 24x7 service framework and deliver services to clients having Microsoft SQL Server installation on-premise and as part of a hybrid cloud or full cloud installations.

Our vision is to provide each Microsoft SQL Server support customer with a tailored proactive service to accommodate their unique technical and commercial expectations.

nlightnIT work with customers to understand your business and the Microsoft SQL Server estate to ensure a service will seamlessly integrate with your business needs.

Key Service Components:

  • 9am-5pm / 8am-6pm / 24x7 Optional service hours
  • Up to 24x7 Critical incident management / resolution
  • UK support team
  • 24x7 Proactive monitoring and alerting
  • End to end solution performance dashboard (nGauge)
  • Inclusive administration
  • Performance tuning and optimisation
  • Backup and maintenance plan monitoring & management
  • Disaster recovery support and management
  • Customised instance health assessment reports
  • Capacity planning reports and advice
  • Patch management

Technical Skills

nlightnIT have been in the industry for over 30 years so the depth of our knowledge sets us aside from others, not only do we know what we are doing – we ensure that we understand all of our clients in order that the best value can be derived from the skills that we offer.

Take a look at our technical capabilities:

Application

  • Oracle E-Business Suite
    • Installations and configuration
    • System administration
    • Cloning
    • Multi-node configuration
    • Load balancing
    • Forms monitoring
    • JVM monitoring and tuning
    • Integration with:
      • Oracle Access Manager (OAM)
      • Service Orientated Architecture (SOA)
    • Proactive monitoring
    • Support and management
  • Oracle Weblogic
    • Installations
    • Configuration including:
      • Multi-node configuration
      • Load balancing
      • JVM configuration
    • System administration including:
      • Backup and recovery
      • Upgrades and patching
      • Cloning
      • Security
    • Proactive monitoring including:
      • JVM monitoring and tuning
      • Forms monitoring
    • Support and management

Database

  • Oracle
    • Oracle Database (All Versions)
      • Design
      • Installation and configuration
      • System administration
      • RAC
      • Dataguard
      • Enterprise options
      • Oracle Enterprise Manager
      • Proactive monitoring
      • Support and management
  • Microsoft
    • SQL Server (All Versions)
      • Design
      • Installation and configuration
      • System administration
      • Always On
      • Replication
      • Proactive monitoring
      • Support and management
  • TmaxSoft
    • Tibero
      • Design
      • Installation and configuration
      • System administration
      • Proactive monitoring
      • Support and management

Operating System

  • Linux
    • Oracle Unbreakable | Red Hat | SUSE
      • Design
      • Installation and configuration
      • System administration
  • Unix
    • Oracle Solaris | AIX | HP-UX
      • System administration

Hypervisor & Disaster Recovery

  • Oracle
    • OracleVitual Machine
      • Design
      • Installation and configuration
      • System administration
      • Proactive monitoring
      • Support and management
  • Dbvisit
    • Dbvisit Standby | Dbvisit Replicate
      • Design
      • Installation and configuration
      • Proactive monitoring
      • Support and management

Hardware and Infrastructure

  • Nimble Storage
    • CS Range | AF Range
      • Capacity, Performance qualification
      • Installation and configuration
  • Oracle (Hardware)
    • Oracle Database Appliance
    • T-Series and S-Series servers
      • Capacity, Performance qualification
      • Installation and configuration

GET IN TOUCH

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CONTACT US TODAY

PARTNERS WE WORK WITH
  • Microsoft
  • Db Visit
  • Oracle
  • Tibero
  • Tmaxsoft
  • Tmaxsoft
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